Frequently Asked Questions

Everything you need to know about your habbot experience.

Where are habbot shoes made?

All habbot footwear is designed in Melbourne and handcrafted in family-run workshops in Italy using premium Italian leathers and traditional artisanal techniques.

How do I determine my correct size?

We use standard European sizing. Since fit can vary between styles, we provide specific sizing notes on each product page and a comprehensive size guide to help you find your perfect fit.

What is your return policy?

We offer returns on all full-priced items within 14 days of delivery for a refund, exchange, or store credit, provided they are in unworn, original condition.

Do you offer international shipping?

Yes, we ship our Italian-made collections worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your specific location.

How should I care for my leather shoes?

To maintain the longevity of your shoes, we recommend using a high-quality leather conditioner, avoiding prolonged exposure to water, and storing them in the provided dust bags when not in use.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options including Afterpay for our Australian customers.